Defective products must be returned in the original cartons and with all original pieces, packing materials and relevant manuals accompanied by a copy of the relevant invoice.
Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to various suppliers for assessment and will only be credited upon approval from the vendor. NOTE: you will have to re-order for a replacement.
All unwanted or incorrectly invoiced stock items must be returned ‘un-opened’ and in ‘as new’ condition with no writing, sticky tape or any other form of labels or markings on them or the credit will be denied and stock returned at the customer’s expense. (NO EXCEPTIONS) NOTE: goods that have been opened but not used/installed and/or goods that were invoiced by North Shore Office Supplies greater than 60 days prior will not be accepted.
A minimum 10% restocking fee may apply to goods being returned where the original fault of supply does not lay with North Shore Office Supplies.
All claims for shortages or claims of damaged goods can only be accepted if made within 2 working days from the date of delivery to you.
If product has been refilled, remanufactured or tampered with in any way the claim will be rejected and sent back at the customer’s expense. (NO EXCEPTIONS)
Seal and secure all goods to ensure unbroken arrival without leakage or loss in transit.
Freight costs for returned goods will be the responsibility of the purchaser.
These terms and conditions are subject to change without notice.